New Registration Kiosk

April 6, 2017

We are excited to announce our new registration and check-in process!

Our kiosk allows us to streamline the often-cumbersome process of paperwork and lets us focus on you, our patient. Our new electronic check-in will help:

  • Provide a better patient experience for you
  • Reduce paperwork for everyone – patients & staff
  • Provide in real-time, your insurance and benefit information
  • Shorten the time you spend in our waiting room
  • Allow us to give you more personalized attention

When you arrive for you appointment, you will simply walk up to the kiosk which is located to the right of the reception window. Look for the √- in signage.

Please have your driver’s license and insurance card ready before you touch the kiosk screen.

The kiosk will ask you a series of questions AND ask you to scan your driver’s license and insurance card. (You may put the cards back in your wallet after you are done checking in) The process the first time may take you a little longer, but the next time you visit, you will be asked only to verify your information and scan your cards. After you are done answering the brief questions, please take a set and we will call you for your appointment.

Privacy and our new Registration Station

Our kiosk is HIPAA compliant and in full compliance with all privacy rules and regulations. In fact, your information is fully encrypted, allowing us to protect your data even more securely than ever before. The screen does not allow onlookers to view the information unless they are standing directly in from of the kiosk, ensuring patient privacy, as you are checking in. You also get to hold on to your insurance card and drivers license as you will scan them right there at the kiosk.

Common Questions Asked By Patients

Healthcare should be personal not electronic! Why are you using kiosks?

We think so too! Paperwork and the entire insurance process is a necessary part of every patient visit. The kiosks allow us to quickly and easily get the paperwork out of the way so that we can focus on you. It is our goal to provide personalized patient care. Our focus is always on you – our patient and making the healthcare experience easier and better for you. We believe the kiosk helps us to achieve this goal.

Is my privacy protected?

Absolutely. The system is HIPAA compliant and is in full compliance with all privacy rules and regulations. In fact, your information is fully encrypted allowing us to protect it even more securely than ever before.

What if I don’t want to use the kiosk?

You are more than welcome to check in at the desk. One of the great things about the kiosk is that it allows for shorter waiting room times. We think this is a great benefit to you. If you need help with checking in, we are available to help you.

Posted in News & Updates by Rural Health, Inc